Privacy Policy
As concerns about the protection of personal information are increasing worldwide, it is crucial that our customers, both small and large, understand that Thorough Built, LLC. Implement and provide our site visitors with a comprehensive privacy policy.
What is a privacy policy?
A privacy policy is a statement that discloses some or all the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect the privacy of visitors or clients.
Countries have laws with different requirements per jurisdiction regarding the use of privacy policies. Thorough Built, LLC. Complies with and adheres to the relevant legislation applicable to our activities and location.
What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, including login information, email address, password, computer and connection details, and purchase history. We may use software tools to measure and collect session information, including page response times, the length of visits to specific pages, page interaction data, and methods used to browse away from the page. We also collect personally identifiable information, including name, email, password, and communications; payment details, such as credit card information; comments, feedback, product reviews, recommendations, and personal profiles.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you provide, such as your name, address, and email address. Your data will be used solely for the specific reasons stated above.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and inferred Non-personal Information, which we or our business partners may use to provide and improve our services.
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To comply with any applicable laws and regulations.
How do we collect, use, share, and disclose the personal information of our site visitors?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council —a joint effort of brands including Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.
How do we use cookies and other tracking tools?
Our website tracks personal information through cookies; we make this clear to our site visitors. We are clear about the tracking tools (e.g., cookies, flash cookies, web beacons) our website employs, the personal information they gather, and why they are used.
It's essential to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, may place cookies or utilize other tracking technologies through Wix's services, and their policies regarding how they collect and store information may vary. As these are external services, the Wix Privacy Policy does not cover such practices. Click here to view which cookies are stored on your site visitors' computers.
How can our site visitors withdraw their consent?
If you do not wish for us to process your data, please get in touch with us at sales@thoroughbuiltllc.com or email us at Thorough Built, LLC. P.O. Box 11021 Chattanooga, TN 37401
Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time; therefore, please review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. ​ We will notify you here that the information has been updated, so you are aware of what information we collect, how we use it, and under what circumstances we use and disclose it.
Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at sales@thoroughbuiltllc.com or email Thorough Built, LLC. P.O. Box 11021 Chattanooga, TN 37401.